Category: Operational Intelligence
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The Serviceability Filter: The Three Things Every Business Has to Choose Between
An operating filter for operators who are tired of being busy and want to be serviceable.
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Agent Teams And Digital Departments
The real power of a digital workforce shows up when agents work together. Not one super-agent doing everything, but a team of narrow specialists handing work between them, the way a human department does.
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The Member Who Already Left
I noticed you haven't been in. Everything okay?
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The Rise Of The Digital Workforce
Alongside the human workforce, a digital one is beginning to form. Workers that are not people, doing real jobs. Understanding what a digital workforce does to a business is how you prepare for a shift already underway.
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Give Away the Information. Sell the Implementation.
The most common objection to publishing useful content is that you'll give away your secrets and people won't need to hire you. This is backwards, and it keeps operators small.
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Building Digital Employees
The right frame for building an agent is not configuring software. It is designing an employee. Decide its job, what it must know, what it must do, and how it knows its limits. Design a worker, not a gadget.
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Skills Are More Important Than Intelligence
For an agent that does real work, skills matter more than intelligence. A brilliant agent that cannot do anything is useless. A modestly smart one with the right skills gets real work done. That is the secret of high-performing agents.
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The Membership Was Never the Business
The traditional gym model is breaking. Not because people stopped training.
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Every Agent Needs A Job Description
The single most common reason agents fail in business is that nobody gave them a clear job. An agent with a fuzzy mandate produces fuzzy work. The job description is not paperwork. It is the most important thing you build.